Terms of Service – 88petsworld
Failure to read our terms and conditions, whether accidental or intentional, will under no circumstance be a reason to not honor them. By proceeding with any purchase or interaction on our site, you acknowledge and agree to these terms.
Buyer’s Responsibility & Legal Compliance
It is the buyer’s sole responsibility to know and abide by all applicable laws and ordinances regarding the possession and purchase of animals in their local jurisdiction (city, county, and state). Any orders cancelled and refunded because the buyer failed to acknowledge any applicable local, state, or federal laws will be subject to a 10% restocking fee, no exceptions.
Any orders which require the buyer to possess a local, state, or federal permit must email the same to us within 24 hours of purchase (info@88petsworld.com). Failure to do so will result in your order being cancelled and refunded, less a 10% restocking fee, with no exceptions.
Shipping Guidelines
88petsworld ships Monday – Thursday via FedEx Priority Overnight or UPS Next Day Air, with the exception of holidays.
The buyer must be present on the first delivery attempt, and a signature is required on all live animal shipments. If the customer is not present on the first attempt, then all guarantees regarding live arrival are voided.
Live and visibly healthy arrival is only guaranteed when shipping temperatures on both the origin and destination ends are between 35-90°F degrees for home or business delivery, and between 30-100°F degrees for FedEx Ship Center/UPS Customer Center pick up.
We still guarantee the animal if you have the package held at a FedEx Ship Center/UPS Customer Center for pick up, but the animal must be picked up within two hours of the Ship Center opening. Otherwise, all terms are voided.
Bonus animals or complimentary items included in a purchase are not covered under our Live on Arrival guarantee. If 88petsworld elects to replace them, shipping costs are the responsibility of the customer.
Any carrier delays or mishandling resulting in a late arrival of the shipment will void our live arrival guarantee.
Any shipment rerouting changes made on behalf of the customer will void our live arrival guarantee.
We do not offer refunds on shipping fees, period. We do not offer refunds on shipping if the box is delayed or mishandled either. We also will not file a claim with a carrier/shipper on behalf of the customer.
We are not responsible for shipping charges when upholding our guarantee. If a shipment is being replaced, it is the responsibility of the customer to pay the replacement shipping charge.
Live Arrival Guarantee & Claims
In the rare case your shipment arrives deceased, unhealthy, or is damaged in any way, you must contact us immediately IN WRITING VIA EMAIL at info@88petsworld.com. The arrival time will be determined by the tracking information provided by FedEx/UPS to the customer.
Failure to contact us and provide clear pictures and videos within 2 hours of receiving the shipment with any issues regarding the shipment will void our live arrival policy.
AS STATED ABOVE, YOU HAVE TWO HOURS TO NOTIFY US OF ANY ISSUES WITH YOUR ANIMAL. This provides more than ample time to look over and examine the animal, making sure it is alive and in good health. If there is any issue at all, please notify us within this timeframe. After the two hours are up, the animal is now your responsibility. Anything that happens to or occurs with the animal from that point forward is your responsibility. Our guarantee is to get you a live and visibly healthy animal; after that occurs, we have no guarantee moving forward. These are living animals, and it is your responsibility as their new owner to provide proper care and husbandry.
Refused Shipments & Cancellations
If a shipment is refused and sent back to us, we reserve the right to withhold shipping fees, a restocking fee of 10%, and any additional handling fees incurred. If the animal is deceased or unhealthy upon return to us, 100% of the sale will be forfeited by the customer.
If an order needs to be cancelled before shipping, the customer will be offered store credit. If, in the rare case, a refund is granted, there is a 10% restocking fee.
General Policies
We reserve the right to refuse sale to any customer for any reason. No sales to minors.
We reserve the right to ask for proof of ID or permitting verification.
88petsworld has a zero return or refund policy on live animals once they have been successfully delivered and the 2-hour guarantee period has passed.
In any instance in which 88petsworld offers a return shipping label, the animal being sent back to us must be dropped off AND PHYSICALLY SCANNED IN by an employee at FedEx within 24 hours of the label being sent to the customer. Any attempt to ship after 24 hours will void any agreement made between 88petsworld and the customer.
88petsworld does not sell any breeding rights, nor do we provide proof of sourcing on any animals beyond what is required by law. Any orders cancelled or disputed based on an attempt to discredit our sourcing will not be refunded or issued store credit.
88petsworld does its best to sex animals properly, but unless stated otherwise as guaranteed, sexing is not guaranteed.
88petsworld does its best to get an accurate size measurement of the animal. However, if the size is off by 1-2 inches, there is nothing we can do. Size is always an estimate.
88petsworld is not responsible for any veterinary expenses or costs incurred after the animal has been successfully delivered and our 2-hour live arrival guarantee period has passed. If you take any animal to a veterinarian, it is done completely at the buyer’s expense.
88petsworld is not responsible for any damage or harm done by animals to the customer or third parties.
88petsworld does not guarantee that the animal pictured is the exact animal received, unless it is specifically stated to be that individual animal. Many animals of the same species are identical looking for the most part, so individual pictures may not be provided.
All orders are subject to a processing fee at checkout.
We do not break or violate any state, local, or federal laws. It is on the customer to make sure all animals comply with local laws and regulations. Please be aware of all local wildlife laws and regulations.
All specific animals listed on our website with size restrictions (e.g., turtles and tortoises under four inches) are for educational, scientific, or export purposes only, as required by law. These are not pets.
You can contact us by email if you have any special questions between 9 AM – 5 PM Monday – Friday EST. We can receive texts and voicemails and will respond as quickly as we can, but due to high volume, it can take up until the next business day to get a response.
88petsworld reserves the right to alter terms and conditions at any time without prior notice.